Refund Policy

Our 90-Day Guarantee

We stand behind every GoodYears product. If your dog doesn't show visible improvement within 90 days of consistent daily use, contact us for a full refund, no questions asked, no return required.

How to Request a Refund

Email hello@goodyears.store within 90 days of delivery with:

• Your order number (starts with #)
• Your dog's name and breed
• A brief note on what didn't work

We process refunds within 5 business days to the original payment method. Refunds typically appear in your account 3-10 business days after processing, depending on your bank.

What's Covered

• All GoodYears supplements, including Hip & Joint Mobility Soft Chews
• All pack sizes (1 Jar, 3 Jars, 5 Jars)

Pre-orders

You can cancel a pre-order anytime before it ships for a full refund of everything you paid, issued to your original payment method within 7 business days. If we cannot ship your order, we will cancel and refund it in full. Once delivered, every order is covered by the 90-day guarantee above.

Damaged or Wrong Item

If your order arrives damaged or you received the wrong product, email hello@goodyears.store within 14 days of delivery with a photo. We'll ship a replacement free of charge.

Questions?

Contact us anytime at hello@goodyears.store.